How London hotels respond to complaints

Even the best hotels sometimes mess up!

What sets the top hotels apart is the way they "restore" when something goes wrong.

Since there are many factors in the hotel, you may have a less than perfect stay. So, when something goes wrong, is it worthwhile to choose a hotel that does “do the right thing”? I did some in-depth research on London hotel and hotel brands to see which are the best processes for handling complaints. In most cases, I personally met with the hotel management to discuss this topic.

My findings are expected to help you choose the perfect London hotel.

The best hotels, such as The Lanesborough, Claridge's, The Grove, One Aldwych and Brown's, will naturally do their best to handle any complaints. In the room charge they charge, they must! The key principle followed by these luxury hotels is “deciding guests”. The management usually personally contacts the guests and tries to convince them to give the hotel another chance.

If you live in one of the top hotels, you should inform them of any problems during your stay. When you are still there, they usually try to fix it. If you lower a grade and look at four-star brands like Marmason, Maitres or Hilton, you will find them equally hardworking. The general manager of the hotel usually handles the complaint, but in some cases, you can also go to the head office to respond.

In many cases, complaints are used to improve the hotel and ensure that the problem is not repeated.

Sometimes even the CEO of a hotel company is personally involved. For example, Sir Rocco Forte (Rocco Forte Collection) and the CEOs of Myhotels, Millennium & Copthorne and Malmaison told me about their responsibility to solve the problem. CEO of another hotel group – Red Carnation Hotel Series – Tell me that they think their rare complaint is an opportunity to further improve their service.

He even invited customers with problems (no matter how small) to have dinner with him so that the company could learn and further optimize its products. There is no doubt that Red Carnation currently has an amazing 5 hotels in TripAdvisor's top ten hotels in London!

Please note that the above description represents the "elite" and the most expensive London hotel. There will definitely be some bigger horror stories in cheaper hotels. But I still hope this tells you that most leading London hoteliers must resolve your complaint.

In most cases, they really want to get things done. You can say that they have no choice in a highly competitive and costly hotel market like London. So if you have real complaints about hotel stays in London, please feel free to let us know!

Select African Safari Travel Agency

Choosing a travel agency for your African wildlife park holiday is not always easy, because you have already thought of it. Trawling through endless comments, emails and itineraries can be annoying? Why is this done? ! ', but to help you, I will give you some of the best ways to find the right travel agency for you – without any unnecessary stress!

Step 1 – Where do you want to go, what do you want to do?

The first thing you should study is which country you want to go to, from which country park and nature reserve you most want to see. This may require quite a bit of investigation before getting results, but it's definitely worth your vacation once.

Once you know your preferred destination, you can research any additional activities you can take at the destination you want, such as horseback riding, hot air ballooning or hiking.

Step 2 – Create a list of tour operators

You can collect a list of tour operators by looking for suggestions in the travel forum, for example, even just browsing the internet and seeing which companies are compelling. There are many safari operators around, so you can easily choose.

Step 3 – Contact these travel agencies

Once you have a list of tour operators, you can start to contact them and make a corresponding judgment:

· What is the price of the tour itinerary / the quality of the package

· How quickly, useful and reliable the sales representative's response

· Past customer reviews on the company's driver / tour guide

Step 4 – Things to check before booking

Before booking, you should check Whether the travel agency you decide expects you to take a private trip. If not, this means that you may end up sharing a tour, which means your experience will be shared with a random group of other people, and you won't have full say or flexibility on your date and itinerary.

Travel consultants are a "win-win" for travelers and businesses

When I went to Disney for a vacation about 6 years ago, I remember using Trip Advisor for the first time. The site is cluttered and comments are not very helpful. It wasn't until about 2 years ago that when I started working at a hotel company in Destin, Florida, I didn't pay much attention to this site. I started to notice that more and more travelers tell us how they use Trip Advisor to find restaurants, restaurants and accommodation. They read reviews and accept suggestions from other travelers, as if they were best friends or family members. I didn't waste any time and started analyzing how Trip Advisor works, so I can bring more business to our hotel. After weeks of conversations with other hotels and reading articles from other internet marketing professionals, I came to a simple conclusion… If you provide superior value and service, Trip Advisor will only make your company Benefit!

Take the comments seriously and make adjustments based on the opinions of the customers. I have to agree that Trip Advisor has a good ranking method that allows travelers to find a good way to find hotspots in a particular area. TripAdvisor's high rating may mean hundreds of new customers and increased revenue! Most hotels are automatically listed, but if you notice your restaurant, hotel or attraction is not listed, then you need to register and create your list for the next hour or so (it is also free!) very important.

Once listed, make sure you do something to increase your popularity index (which will increase your ranking).

1) Post a TripAdvisor widget for your business listing on your website and any other web pages, including Facebook and myspace. This will bring traffic to your Trip Advisor page and increase your popularity index.

2) Let your customers evaluate your business. Don't write your own comments. Due to false comments, I saw a list of #1 to #20 in a week. Trip Advisor knows that the list is fake and they will punish your business for this.

3) Add images, videos and content to make your Trip Advisor page stand out. You want people to stay in your listing for as long as possible.

4) Don't be frustrated with bad reviews. No matter how good your business is, you won't have any perfect reviews! If you receive a negative comment, please be sure to respond as soon as possible. As a manager, you can write a response to any negative comments about your business.

3 tips for your trip or event

This article is for people who already have a TripAdvisor list and would like to know how to improve it quickly. I'm sure you've set it up, uploaded a photo of your trip or event, has the latest contact information, and maybe even a few comments. However, there are more steps you can take to actively promote your trip or event. Here are 3 tips for doing this:

Using widgets from TripAdvisor

TripAdvisor offers free widgets (basically, buttons that link to your profile). Usually, you put them on the home page of the site, but of course there are no clear rules. Put it on the page you visit the most (the most frequently viewed page when people log in on your site). Also be sure to place it on any online booking page to assure you of your reliability. If you are on a social media network, you can also put them there!

You can use these gadgets to query or link to comments and photos. There is also a work called "Certificate of Excellence" that shows how many stars you have.

Monitoring your comment

TripAdvisor is a great way to get real feedback from your customers. But sometimes, feedback may violate TripAdvisor's review guidelines (usually no). That's why you need to monitor your comments at any time – it's available to the public, and many travelers will see it! You can report violations directly to TripAdvisor and they will handle it for you. They have a strict fraud detection system to get rid of fake posts, but you need to remind them. The sooner the better!

If the post you see is definitely from a customer who is really dissatisfied, then you must definitely go back to them. You can reply to each comment as a management. You must handle it properly and communicate calmly. Remember, everyone is watching, you have the opportunity to turn this comment around to keep yourself in good shape – after all, no one wants you to be perfect. Have it (rather than digging your head in the sand) and tell them what you want to do to make sure it doesn't happen again.

Join their Spotlight Destination Program

The way to do this – you link to TripAdvisor from your home page, they give you a placement on their homepage, everyone is happy. But it is not open to anyone. You need to submit a query and they approve or reject it.

This app can't help you as a good backlink for SEO (which means it can't help you climb Google's search engine results page). It's just to increase traffic to your website.

Travel Consultant – Packing the suitcase – Holidays will not damage the bank!

Many people find it easier to have a good time when they don't run out of their bank accounts. Even if the economy is sluggish, people are becoming more aware of their own funds, and holiday plans will not be affected! There is no need to cancel a family vacation plan; you can enjoy a good family holiday without a loan or bankruptcy.


Returning to nature has long been a great fit for less expensive vacations. Because restaurants are expensive, camping allows you to pack your own food and just save it there. Parking a RV or setting up a tent at a campsite may be just a small part of a luxury hotel. Free activities such as swimming, fishing and campfires, without increasing the budget for the event.


Many people think that cruise ships are expensive and beyond their reach. On the contrary, if you go for a certain period of time, the cruise ship can be very cost-effective. The cruise offers free entertainment and food. One can choose a cabin without a lower fare view. Although smaller huts may be uncomfortable, there are many things to do on board, you just have to sleep. For low-cost families, you can enjoy a super holiday on the high seas.

Orlando, Florida

If a person is willing to participate in one or two sharing sessions, Orlando can be their place to go. If you can attend a sales meeting, things will be packaged together and usually include free theme park tickets. Hotels and rental cars in the area are often cheaper. Although the tickets for major theme parks are expensive, there are many ways to get quick discounts. Every child loves all the attractions of Disneyland and Orlando. Through some research, Orlando can be a cost-effective vacation solution.

Las Vegas

People may be surprised to see Las Vegas on the list. Las Vegas can actually be a great deal. The main goal of the hotel is to get one into their casino. Packages, including airline tickets, car rentals and hotels, are often difficult to beat. Dozens of economic buffets and attractions are just a few of the tricks for people to enter a gambling establishment. If you can stay away from slot machines, Las Vegas can be a very cheap holiday. But if there is some extra money, the show in this area is incredible.


The latest trend in vacation is to have a stay. This is where a person watches all the sights around the local town. Sounds boring, not true, here is a list of things that can be done near home:

• Participate in baseball or other sports competitions

• Visit a local zoo or amusement park

• Visit due to busy schedule You don't always go to relatives

• Picnic in the park

• Fishing, swimming and water activities in nearby lakes

•Museums and other tourist attractions

With careful planning, one can Perfect holiday and money. Just because the recession does not mean that not everyone needs a holiday. Through creativity, families can provide the perfect vacation.

Enjoy the fun, food and drink beach life in Brighton

Brighton – The small fishing village of England has become the best destination for tourists to have fun-filled holidays. The town is now able to attract visitors through its beach life, vibrant culture and nightlife. Restaurants, bars, cafes and bars also attract visitors. In addition, some activities and water activities can make vacations more fun and fun.

You can explore everything here – from natural beauty to cultural heritage, from the beach to art and history. A family and friends team can make Brighton a destination for fun holidays. You can spend a few hours lying on Brighton Beach. Beer, fish and chips, and your beloved company can force you to spend the day on the beach. At the seaside, you can explore the historical beauty of the Royal Pavilion – Brighton, taking you back to the era of Regent George IV.

Strolling at Brighton Pier can make your day full of fun and enjoy a few fun activities. You can also visit the Brighton Museum and Art Gallery to learn about the ancient history and art of this seaside city. The Toy Museum also reminds you of your childhood. If you travel with your child, your child will enjoy it here. If you want to see the panoramic view of the city from the bird's eye, then you should go to the Brighton wheel.

The promenade that runs through the beach can make your day easier. The beachfront also features several restaurants, bars, shops and live music to make your leisure walk a cosmopolitan atmosphere. If you are a shopping addict, then North Lane has several independent stores on every street. You can stroll around the streets of major cities for shopping. At the same time, if you are hungry, you can use a variety of dishes to satisfy your hungry stomach.

I hope that you can find several restaurants in Brighton that can provide you with a variety of food from different regions. In this city, you can find a wide variety of cuisines – from Malaysia – Indonesia to India, from Japan to China, from France to Italy, and several others. You can also try the famous Brighton seafood, while on the other hand, organic and vegan foods can also provide you with the best food.

You can easily search for restaurants here because they are very large in the Earl. However, you should choose a restaurant through proper research. You should first focus on the hygiene and quality of your food, after which you can focus on the service, location and environment.

Hotel Package Offer Information – Important Factors to Consider When Looking for Budget Hotels

Finding hotel accommodation is not necessarily a time consuming or busy process. You don't have to spend more than a few minutes to compare prices and find the ideal hotel room or suite at your dream destination. You can check out the hotel package offers, learn about the services they offer, and determine which one is the best. Whether you are looking for last-minute offers, all-inclusive resorts, airline tickets and hotel packages, or any other type of accommodation offer, you should not have any problems finding what you are looking for – as long as you can take advantage of it Online discount travel website.

However, it is very important to spend at least a little time reading the cancellation policy for any transaction you are interested in. Even if you have already determined your destination, you will not know when an unexpected situation may occur, which will ruin your travel plans. If you suddenly have to cancel your plan, you need to know that you will not have no money.

It may also help to read reviews from different hotels and view previous guest ratings. Even though some comments may be biased, it is still important to know if there are any potential problems with a particular hotel. When looking for a hotel package offer, you can filter the results by asterisk, price, number of comments, location, etc.

How to consider hotel package discount

Another important thing to consider is the room type. The transaction may sound good but once you arrive at the hotel or hotel, you will find that the room is not what you want. Even if you are not picky, you must remember the old saying that you often get the price you pay. For this reason, the lowest price may not be the best offer because it could be a cheap, dirty room.

Think about this location. If this is your first time to your destination, you will want to live in a place that is easily accessible from the airport or bus station. Ideally, it should be near somewhere during your trip. Check out Google Maps to find out which restaurants and stores are nearby. If you travel alone, check the crime rate for that particular community.

These are just a few of the important factors to consider when searching for hotel package offers. Just make sure you understand what each transaction contains and book it on a legitimate website so you know you won't be cheated. Use any online travel coupons you encounter to help you save extra money.

Where can you find online travel coupons? on-line. Use popular websites to help you find the best hotel package deals. You can rely on all genuine offers. The exact type of hotel room you want can be easily found at any destination. The hotel's online discount is the best.

Bangkok does not have Joiner Fee hotels – where to find them and other useful Bangkok hotel tips

If you plan to travel to Bangkok, Thailand to visit the crazy red light district, you will most likely bring a companion back to your room. Prior to this, please ensure that the hotel does not have a policy to join the fee. In short, the “Joiner Fee” is defined as a way for the hotel to earn some extra cash from you when you bring someone to your room for the night. The joinery fee is usually 500THB, but may be more depending on each hotel.

So if this is what you plan to do in Bangkok, then you must book a guest or girl friendly hotel. Guest friendliness is a more popular term because many hotel guests have different sexual orientations.

Customer-friendly hotels do not require their guests to pay the joinery fee, but for your safety, your companion must submit to the Thai Ministry of Defence. When your partner leaves, we will refund the insurance card.

On some Internet forums, there are some tips suggesting that you should book two rooms so you can prove that you have not paid for the join. Does it sound like it will work? Ok, if it's just that easy. Non-friendly hotels want to make more money. Because the demand for sex trade is so great, they will try to make extra money from you. The odds are already bad for you.

So, for example, you booked a two-night room at a non-friendly hotel in Bangkok and stayed for 5 nights. On the first night, you brought your companion back to your hotel. From now on, hotel security will carefully check you and your guests. A prostitute can be found at any time in a guard. Even if you growl, ecstasy and complain, until your face turns blue and you have booked two rooms, the hotel management will still ask you to pay the entrance fee. If you threaten to check out early… I wish you a refund for the rest of the room reservation. good luck. This is how Bangkok works. The hotel manager finally knows that you will give up. After all, they know that they are guests who will not send their companions.

The best way is to book a guest-friendly hotel to avoid the hassle of havingsle the junkwork fee. The guest friendly hotel is mainly located in the Sukhumvit area of ​​Bangkok. This is a tourist friendly location, which means there are many international restaurants and shopping venues around. In addition, Sukhumvit also includes two of Bangkok's most fashionable red light districts, such as Soi Cowboy and Nana.

Please remember that guest friendly hotels are very popular and in demand. Not only because they are friendly to girls, but because they are very affordable, the hotel property is well maintained and the service level is very high. Therefore, it is best to book in advance and be prepared to choose the second and third options to increase your chances of staying at a friendly hotel.

Tips to help you find a cheap hotel vacation

If you are a budget traveler, finding a cheap hotel may be important to you. After all, you have to keep it cheap, no matter what. In this article, we'll share some tips to help you find a cheap hotel for your next vacation. Please read on.

View the hotel comparison website

You can access the internet. So use your phone to search for the best deals online. In just a little bit of time, you can search for a hotel on a variety of websites that doesn't cost your legs and legs.

There are many hotel comparison sites that can help you get the best deals on tickets and hotel stays. Some of the sites you can view include Expedia, Agoda and, to name a few.

Go to the travel review website

popular travel review site, for example, TripAdvisor can help you find the right type of accommodation in a few minutes. The comments left by real travellers can help you really understand the quality of the hotel you want to stay in.

By reading the reviews, you can also get a lot of tips from other experienced travelers. Plus, with just a few clicks, you can more easily compare the prices charged by different hotels.

Off-season travel

If you want to minimize travel costs, another good way is to travel in the off-season. This will save you a lot of money on travel tickets and hotel stays. So, a good theme is to find out the "right" month of the off-season to stay at the hotel.

Prepare Couchsurfing

As the name implies, Couchsurfing allows you to stay at the owner's home for free. This can help you make friends with new friends and learn a lot from locals.

It is important to remember that Couchsurfing may not be suitable for everyone. If you want to let go, you must be adventurous. If it suits you, you can save a lot of money.

If you are a beginner, this option may not appeal to you. Therefore, we recommend that you do your homework to make sure that your host is someone you can trust. In addition to reading reviews from other travelers you've been to before, you may want to use your common sense.

To get started, all you need to do is create an account on Couchsurfing. The rest will be your piece of cake.

Choosing a hotel instead

This is a good choice: you can choose a hostel instead of a hotel. Although the hotels are not so luxurious, they do have a lot of facilities to make your stay memorable.

As a general rule, if you are with a group of travelers, you can book a large room in a dormitory at a reasonable price. In addition, you can have fun with your partner.

So these are some tips that can help you find cheap hotels anywhere.

The best strategy for saving flights and hotels

As a business owner, you are always looking for ways to save money when you run a business. Business travel is a key area in all areas where you can find flight and hotel savings. By following the best booking strategy and using affordable options, travelers can reduce the cost of business travel.

Here are some ways to save hotels and flights:

Save hotels [19659002] Book hotels and flights

Online travel booking sites offer discounted rates for buying flights and hotels together. The integrated package is mainly used by holidaymakers, but it also provides great value for business travellers with flexible preferences.

Online, book by phone

To get the best price, browse through the various online booking channels and find out your preferred solution. Stay in touch with the hotel and ask them to further lower their rates. This is effective as many hotels will be lowered to avoid paying third party booking fees.


If you are sure of your travel plans, non-refundable hotel bookings offer the best deals. Direct booking can save up to 20% on hotel reservations.

With a refundable reservation

you can make a refund by online to find the best price. Hotels usually do not have any cancellation fees, such as airlines.

Using company discounts

Companies often negotiate with preferred hotel suppliers and receive up to 40% discount. Therefore, the company booking tool allows you to provide the lowest fare at the time of booking.

Last minute trip

If you book at the last minute, you can find discounts for unused rooms. Contact your preferred hotel for possible cancellations. In addition, searching for recent booking sites such as Hotel Tonight can help you get other options.

Say "no" to cookies

Travel websites maintain cookies to identify customers with strong purchase intentions. Clearing your browser history may give you a better price.

Flight Rescue Strategy

Off-peak travel

is the cheapest flight, flight time is from 5 am to 7 am and after 8 pm. By flying during peak hours, companies can save an average of $116 per flight.

Flight on a specific date

A recent study showed that Tuesday, Wednesday and Saturday are days when flight costs are low. Flying these days can save money.

It is convenient to take a connecting flight

but there will be less flights. Taking a connecting flight is one of the strategies that can help you save money.

Check out from a cheaper airport

When you search for a flight, check the "Include nearby airport" box. You can choose other airports that cost less than other airports and are not necessarily far away.

Early booking

The average number of tickets booked within 7 days prior to departure is 44% 15 or a few days earlier than when booking.


ticket price fluctuations throughout the week at the appropriate time. Studies have shown that the best time to book an air travel is at 3 pm Eastern Time on Tuesday, when the airline will release its discounted seat inventory.

Leverage Refund Policy

Reservations can be cancelled within 24 hours at least 7 days in advance. If your travel plan is not final, this will create a grace period and you can cancel the reservation.

These strategies can help you save money when booking flights and hotels.